MAS sponsors
Leadership Communication series for
Point-of-Care Groups
Medical Automation Systems (MAS) has
provided an interactive leadership
communication presentation
targeted to Point of Care
Coordinators.
Led by Rick Import, this
presentation includes role play situations
and provides attendees of POC group meetings
with techniques and tips to improve
communications with supervisors and
operators. Rick Import owns
ESI Productions LLC, a media
and communication training business that provides in-depth
communication skills course and coaching for professional
and non-professional presenters.
Content includes:
-
Isolate communication
challenges presented to POCC’s resulting from the
diversity of their responsibilities and cultures of the
various groups, e.g., nurses, operators, laboratorians,
and physicians with whom they work
-
Understand that
communication is very different from conversation, and
that there is a process that facilitates productive
communication
-
Analyze the impact each
individual’s perspective has on perception and how it
influences effective communication
-
Compare and interactively
illustrate certain forms of general communication;
distinguish between those that are productive and those
that are not
-
Isolate and modify reflexive
responses and behavior that are counter productive to
establishing an atmosphere for productive communication
-
Delineate the various forms
of passive and active listening and appraise their
usefulness in communication
-
Using interactive
situational dialog customized for the POCC, analyze and
understand the difference between non-productive and
productive communication
-
Illustrate the ways in which
words become the least important message delivery system,
and how the body becomes the most important
-
Formulate techniques to use as proactive
methods of communication preparation to establish a
communicative environment
Objectives include:
-
Allow the POCC to achieve
faster, simpler and more positive results from tasks
involving and relying on interaction with other
individuals and groups with whom they work.
-
Understand the obstacles
facing productive communication and construct a customized
process to remove those obstacles.
-
Gain the knowledge of skills
that can be practiced and improved to communicate
productively with virtually anyone
Groups that have
been presented to:
If you are a part of a
point of care group and would like more information on how
this presentation can be offered to you,
click here.
