Frequently Asked Questions (FAQs)

The Frequently Asked Questions (FAQs) page is a compilation of the most commonly asked questions of the Alere RALS® Training department.  The goal of this page is to minimize the amount of calls you may have to make and provide you some answers to the basic questions you may have in your day-to-day use of your Alere RALS system.

We have broken down the questions into System Page questions and Device Module Page questions.

The Alere RALS System Page questions refer to the overall functionality of the system, specifically:

The Roche ACCU-CHEK® Inform II Device Module Page questions are specific to that device. At this time, FAQs focus on the Roche ACCU-CHEK Inform II Blood Glucose System and its connectivity features with respect to the Alere RALS® System including:

In the future, our goal is to have additional device FAQs listed. If you have a question that isn't addressed or answered within these pages, please click here to visit our Customer Support page and enter your specific question.