RALS logo
Abbott logo
  • RALS
    HOSPITAL BASED CONNECTIVITY
    TAKE A LOOK
    RALS NEW UI
    RALS MENU
    RALS MANUAL TEST ENTRY
    RELEASE NOTES
    COVID-19
    RALS AND THE CARES ACT
    OPERATOR MANAGEMENT
    RALS EQUIZ
    RALS LDAP
    HEALTHSTREAM
    RALS FILE-BASED LMS
    RESOURCES
    RALS ACADEMY
    RALS FAQS
    101 WEBINARS
    USER GROUPS
    WISH LIST
    VALUE ADDS
    RALS TGCM
    TEST SYSTEM
    SOFTWARE
    RRC SOFTWARE
    PASSWORD OF THE DAY
    SECURITY
    SUPPORT
    RALS
    HOSPITAL BASED CONNECTIVITY
    TAKE A LOOK RALS NEW UI RALS MENU RALS MANUAL TEST ENTRY RELEASE NOTES
    COVID-19
    RALS AND THE CARES ACT
    OPERATOR MANAGEMENT
    RALS EQUIZ RALS LDAP HEALTHSTREAM RALS FILE-BASED LMS
    RESOURCES
    RALS ACADEMY RALS FAQS 101 WEBINARS USER GROUPS WISH LIST
    VALUE ADDS
    RALS TGCM TEST SYSTEM
    SOFTWARE
    RRC SOFTWARE PASSWORD OF THE DAY
    SECURITY
    SUPPORT
  • RALS LiNK
    WHAT'S NEW?
    SUPPORT
    SECURITY
    RESOURCES
    FAQS
    TRAINING VIDEOS
    RALS LiNK
    WHAT'S NEW?
    SUPPORT
    SECURITY
    RESOURCES
    FAQS
    TRAINING VIDEOS
  • ADVISORY BOARD
    ADVISORY BOARD
  • NEWS
    UPCOMING EVENTS
    NEWS
    UPCOMING EVENTS
  • SECURITY
    RALS SYSTEM
    RALS LINK
    SECURITY
    RALS SYSTEM
    RALS LINK
  • SUPPORT
    RALS SYSTEMS SUPPORT
    RALS LINK
    SUPPORT
    RALS SYSTEMS SUPPORT
    RALS LINK
  • Contact Us
    Contact Us
RALS
HOSPITAL BASED CONNECTIVITY
TAKE A LOOK
TAKE A LOOK
RALS NEW UI
RALS NEW UI
RALS MENU
RALS MENU
RALS MANUAL TEST ENTRY
RALS MANUAL TEST ENTRY
RELEASE NOTES
RELEASE NOTES
COVID-19
RALS AND THE CARES ACT
RALS AND THE CARES ACT
OPERATOR MANAGEMENT
RALS EQUIZ
RALS EQUIZ
RALS LDAP
RALS LDAP
HEALTHSTREAM
HEALTHSTREAM
RALS FILE-BASED LMS
RALS FILE-BASED LMS
RESOURCES
RALS ACADEMY
RALS ACADEMY
RALS FAQS
RALS FAQS
101 WEBINARS
101 WEBINARS
USER GROUPS
USER GROUPS
WISH LIST
WISH LIST
VALUE ADDS
RALS TGCM
RALS TGCM
TEST SYSTEM
TEST SYSTEM
SOFTWARE
RRC SOFTWARE
RRC SOFTWARE
PASSWORD OF THE DAY
PASSWORD OF THE DAY

SECURITY

SUPPORT

  1. HOME
  2. RALS
  3. SUPPORT

RALS SYSTEM CUSTOMER SUPPORT

RALS TOLL-FREE SUPPORT LINE: 877.627.7257

If you need immediate assistance during normal business hours, please call the appropriate support line shown above and your call will be answered by a member of our staff. Should all of our support personnel be unavailable, you can leave a message and a staff member will return your call as soon as possible. For email support, complete the form below and a member of our staff will reply to you as soon as possible.

Before and after business hours, and on weekends and holidays, your call will be accepted by our answering service. An operator will record your contact information and a brief description of your question or issue. The operator will immediately notify an on-call technician, who will respond to you directly to provide the assistance you need. So that we may better serve you, we ask that calls to this number be coordinated through your hospital's central contact personnel whenever possible.

Have a Question? RALS support teams are committed to providing you with answers to the questions you have when it comes to your system.

Please use this form to send us your question

Contact Us

Also, if you have a screen shot that you could include that might help us answer your question, please provide that as well.

WANT TO SCHEDULE A NO-CHARGE UPGRADE YOUR RALS SYSTEM?

Visit our 'Support' page

HAVE A DEVICE NOT ON OUR MENU, OR LOOKING FOR A NEW FEATURE OR FUNCTION?

Visit our 'Wish List' page

ORDERS, UNSOLICITED AND SOLICITED ORDERS WORKFLOWS

RALS supports Orders (RALS performs order matching), Solicited (hospital performs order matching), and Unsolicted interfacing. Click on a link below to download specific details and workflows.

ORDERS INTERFACE >
SOLICITED INTERFACE >
UNSOLICITED INTERFACE >
RALS SYSTEM BACKUP / ANTI-VIRUS EXCLUSION RECOMMENDATIONS

Backing up your RALS System, as well as applying anti-virus software, can help keep your system running smoothly.

Our System backup/Anti-Virus Exclusions PDF outlines general backup recommendations, general anti-virus recommendations, and specific antivirus recommendations.

For additional information and help contact RALS Customer Support at 1-877-MAS-RALS (1-877-627-7257).

RALS NETWORK COMMUNICATION OVERVIEW

The RALS System utilizes your hospital’s LAN to carry out many of its core functions. It is important to understand how the different components of the RALS System interact in order for the system to function optimally. This document outlines the network communication between the different RALS System components in three formats: list, web, and matrix.

NETWORK COMMUNICATIONS PDF
ABBOTT I-STAT® CLEW/JAMS SOFTWARE UPDATE INSTRUCTIONS FOR RALS SYSTEMS

The Abbott i-STAT System is designed to eliminate operator influence on delivered results. To maintain long-term consistency of performance, it is necessary to update standardization values for the Abbott
i-STAT System from time to time. This update is equivalent to manually adjusting calibration on a traditional laboratory analyzer.

For more details, visit the Abbott i-STAT System Software Update web page.

Note: Access to the CLEWS/JAMS for i-STAT 1 is password protected and available to customers only.

ABBOTT I-STAT® EVAS SOFTWARE UPDATE INSTRUCTIONS FOR RALS SYSTEMS

Streamline and simplify the liquid quality control process by using the electronic Value Assignment Sheet (eVAS) for the Abbott i-STAT® System. By downloading the eVAS file, your device can be automatically updated with the latest Value Assignment Sheet data. With this one download, you will have the most current information available for all of your test cartridges and handhelds.

For more details, visit the Abbott i-STAT eVAS web page.

IMPORTANT NEWS ABOUT YOUR RALS WINDOWS SERVER!

Keeping patient data secure is a never ending task. Hospitals and health systems constantly face increasing regulation for protecting the security of patient health information; yet, data breaches remain common in the industry.  As health system leaders make data security a priority, so do we at Abbott. If you're a RALS user with a Windows Server 2008 you need to upgrade to Windows Server 2016... now.

Visit our Windows 2016 Upgrade page.

DE SERVER 2016

The RALS DE consists of a virtual machine that can be hosted from a hospital’s centralized virtualization environment or a from a physical virtual host provided by Abbott that resides in the hospital’s data center. The RALS DE provides all the functionality of a physical DE server without the need for additional hardware. It supports the communications between the i-STAT® devices and the RALS System RCS server. 

DE SERVER PDF >

© 2023 Abbott. All rights reserved. All trademarks referenced are trademarks of either the Abbott group of companies or their respective owners. No use of any Abbott trademark, trade name, or trade dress in this site may be made without the prior written authorization of Abbott. Any photos displayed are for illustrative purposes only. Any person depicted in such photos is a model.

This website is governed by applicable U.S. laws and governmental regulations. The products and information contained herewith may not be accessible in all countries, and Abbott takes no responsibility for such information which may not comply with local country legal process, regulation, registration and usage. Your use of this website and the information contained herein is subject to our Website Terms and Conditions and Privacy Policy. Interest-Based Ads.