CUSTOMER SUPPORT

RALS system support teams are committed to providing you with answers to the questions you have when it comes to your system. We will work with you and assist with your needs including system troubleshooting, updating your system, generating reports, and much more.

For specific information on, and to contact RALS system support, click here >

Upgrading Your RALS System

RALS systems are upgraded with new features, functionality and device interfaces throughout the year. To view all of our upgrades, visit our RALS Release Notes page. There is no cost to updating your RALS system.

Resources

In addition to our customer support team, RALS users have a variety of resources available that could answer your questions without contacting support. These resources include:

• RALS 101 Webinar
• RALS User Groups
• RALS FAQs (current user Interface - post Silverlight)
• RALS FAQs (previous user interface - Silverlight)
• RALS Academy Videos