CUSTOMER SUPPORT

RALS system support teams are committed to providing you with answers to the questions you have when it comes to your system. We will work with you and assist with your needs including system troubleshooting, updating your system, generating reports, and much more.

For specific information on, and to contact RALS system support, click here >

Upgrading Your RALS System

RALS systems are upgraded with new features, functionality and device interfaces throughout the year. To view all of our upgrades, visit our RALS Release Notes page. There is no cost to updating your RALS system.

Resources

In addition to our customer support team, RALS users have a variety of resources available that could answer your questions without contacting support. These resources include:

• RALS 101 Webinar
• Virtual RALS User Groups
• On-location RALS User Groups
• RALS FAQs (current user Interface - post Silverlight)
• RALS FAQs (previous user interface - Silverlight)

IE is retiring...What does this mean for you? 

It is recommended that RALS  users upgrade their system to version 7.1.1 as soon as possible as it does not require Internet Explorer.  For instructions on how to enable IE Compatibility Mode in MS Edge, click here.

For specific information on, and to contact RALS LiNK support, click here >

In addition to our customer support team, RALS LiNK users have resources available that could answer your questions without contacting support, including:

• RALS LiNK FAQs