Customer Support

RALS support teams are committed to providing you with answers to the questions you have when it comes to your system. We will work with you and assist with your needs including system troubleshooting, updating your system, generating reports, and much more.

RALS Web3 Support

For specific information on, and to contact RALS Web3 support, click here >

Updating Your RALS Web3 System

RALS Web3 is updated with new features, functionality and device interfaces throughout the year. To view all of our updates, visit our RALS Release Notes page. There is no cost to updating your RALS Web3 system.

Resources

In addition to our customer support team, RALS Web3 users have a variety of resources available that could answer your questions without contacting support. These resources include:

• RALS 101 Webinar
• Virtual RALS User Groups
• RALS system videos (current user interface)
• RALS FAQs

RALS LiNK Support

For specific information on, and to contact RALS LiNK support, click here >

In addition to our customer support team, RALS LiNK / One Abbott Solution users have resources available that could answer your questions without contacting support, including:

• RALS LiNK FAQs
• One Abbott Solution FAQs