Alere RALS® Customer Support

Alere RALS® Customer Support Hours
System Toll-Free Support Line: Email Support:
Alere RALS Web3 877.627.7257 ralsweb3@alere.com
Alere RALS Pathway 866.430.7656 ralspathway@alere.com

If you need immediate assistance during normal business hours, please call the appropriate support line shown above and your call will be answered by a member of our staff. Should all of our support personnel be unavailable, you can leave a message and a staff member will return your call as soon as possible. For email support, a member of our staff will reply to you as soon as possible.


Before and after business hours, and on weekends and holidays, your call will be accepted by our answering service. An operator will record your contact information and a brief description of your question or issue. The operator will immediately notify an on-call technician, who will respond to you directly to provide the assistance you need. So that we may better serve you, we ask that calls to this number be coordinated through your hospital's central contact personnel whenever possible.

Have Question? Ask here. The Alere Informatics support teams are committed to providing you with answers to the questions you have when it comes to your system. Please use the form below to send us your question and click the "Submit Request" button at the bottom of the form. Also, if you have a screen shot that could include that might help us answer your question, please provide that as well.

Have a device not on our menu, or looking for a new feature or function? Visit our 'Wish List' page...